Five Questions to Help You Decide Which Telephone System Is Best for Your Business

There are various options in the market nowadays when it comes to business telephone systems; therefore it can be a challenge to decide which telephone system is best for your organization.

In this article we have put together five useful questions that every businessperson should ask him/herself before adopting a new business telephone system.

1. Is it easy to install and configure?

If you are running a small to medium size business, chances are that you have an outsourced Network Manager to manage your IT needs, and every hour he/she spends at your business is a paid hour. With this in mind, make sure the business telephone system you select is easy to install and configure. If you go for a complicated proprietary phone system or software-based IP PBX running on a difficult platform such as Linux, you run the risk of needing to hire a specialized installer trained on that particular phone system. Windows-based business telephone systems, for example, are so simple to install and configure that you don’t require specialized skills to make them work.

2. Is it easy to manage?

Having a specialized telephone manager to look after the day-to-day needs of your business telephone system just because it is difficult to use can affect your business’ bottom line. There are IP PBX’s out there that use a web-based interface and that can be managed very easily by your Network Manager – even remotely!

3. Is it scalable?

You certainly want your telephone system to grow with your business, and most proprietary systems are very easy to outgrow, needing hefty investments in hardware to add phone lines and extensions. A business telephone system that is software-based can easily handle a large number of extensions and phone lines. This is something which is definitely worth taking into consideration when looking into your present and future telephony needs.

4. Does it have all the features I need?

Most proprietary systems come with a fixed set of features and expanding on them can be very expensive. If your business requires a rich feature set such as auto attendant, voice mail, call queuing, and unified messaging, then you might want to look into a VoIP telephone system. Since VoIP business telephone systems are software-based, their features are easy to program and add-on to the software.

5. Does it make me save money?

At the end of the day, you want to enhance your business’ profit margins by saving costs. A software-based business telephone system allows you to save costs by getting rid of costly phone wiring, leveraging the internet for telephone calls and using SIP standard equipment that is much cheaper than proprietary phones. A VoIP telephone system also allows your staff to work remotely, to hot-desk and get rid of phone-tag, hence increasing their productivity and mobility. If you adopt a telephone system that gives you these advantages, then your business is most likely to see immediate profit-boosting benefits.

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