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FIXTEL has your medium sized business covered. With our vast selection of global brands and products. FIXTEL will design he perfect phone solution for your business. We specialise in creating unique, user-friendly phone system Solutions that incorporate the latest technology -designed for today AND tomorrow with only quality products.

The latest Avaya products and features, proven VoIP technology and incredibly user friendly software and handsets are all backed by Australia’s longest phone system warranty (36 months – 300% longer!).

FIXTEL employ the best Avaya phone system installation practices in Australia, performed by our highly skilled, nationwide team. All our Avaya PABX solutions are backed by a 100% Money Back Guarantee.

Avaya IP Office 500 Phone System

Avaya IP Office 500 phone system is well suited for the under 30 user environment using the built-in Standard Edition software. Through an easy upgrade license, Professional Edition capabilities and capacities are easily achieved.

The IP Office 500 system can support up to 270 telephones, 30 VoiceMail Pro voice messaging ports, as well as advanced applications through optional licensing: Conferencing Center, ContactStore, Voice Networking, Advanced Voice Networking, Interactive Voice Response, Text-to-Speech, and Compact Contact Center.

Total voice and data communication solution for small business and medium size business

Functions as a traditional phone system or an IP Telephony Server
Supports both single locations and multi-site networks
Basic call center and voice messaging capabilities are built-in
Scalable as business needs grow

Special Features – Avaya IP Office 500 Phone System

Avaya Phone Conferencing
Avaya VoiceMail Messaging
Avaya IP Office Networking
Avaya Phone Manager
Avaya SoftConsole for Reception
Avaya Remote Hot Desking
Avaya SIP Trunks

Avaya IP Office phone system
is an all-in-one solution specifically designed to meet the communications challenges facing small and medium sized businesses.

Due to its modular design, Avaya IP Office telephone system can scale from 2 to 360 extensions to meet the needs of home offices, small businesses, stand-alone business locations, and multiple branches and head offices. Built on Avaya’s latest advancements in converged voice and data technology, small-mid sized businesses can benefit from many of the advantages that sophisticated communications can deliver.

     For more information about our products and services, please call us  at 1300 85 95 20 or send us an email at  inquiry@fixtel.com.au

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FixTel are experts in affordable Phone Systems and Data Cabling solutions.

We have a warehouse full of new and used business phone system solutions FixTel has a solution for every budget and every requirement. We have been doing this over 25 years, If you’re a home office, or a small growing company with potential to grow into a huge multinational, FixTel has the right phone system for you. Being communications experts we offer everything from the latest VoIP solutions and Business telephone Systems technology through to Pre Owned PABX, Telephone system handsets, headsets, Service, support and more. Call us today 1300 85 95 20!

With our wide range, our leading customers service, and our unprecedented 100% money back guarantee, you’ll soon discover why other companies have used FixTel P/L

Try our new LifeSize Video Center with any LifeSize 220 series endpoint, educators can press one button to broadcast, record and publish classes to anyone with a computer.

Small Office Business Phone System

With over 75% of business being small to medium businesses FixTel understand your needs exceptionally well. If this is your first phone system or you’re looking to relocate or even expand, we can help you with organising phone lines, phone numbers, phone and data cabling, everything you need to set up your new office professionally. FixTel Communications take the hassle out of phone systems and make implementing the right small business solution easy. Call us today for a no obligation free quote 1300 85 95 20 Expert friendly advice at FixTel is the ultimate one stop shop for all your telecommunication needs, from the latest VoIP solutions data cabling and Business Phone Systems technology through to Corporate PABX, We stock a huge range of used telephone systems handsets as well as Service and support. With our leading range, our leading customer service, and our 100% money back guarantee, you will discover why FixTel makes choosing the right solution easy!

FixTel has a Video Conferencing Solution to suit Schools, Government, Mining and Commercial Businesses around Australia

FixTel is an Authorised dealer for LifeSize. Full High Definition video communications – Now more accessible than ever

Extending the capabilities of the award-winning LifeSize® Express ™ system, LifeSize® Express 220™ is an enhanced Full HD video communications system that is both affordable and scalable. Ideal for small working groups, teams or individual knowledge workers who want to take communication over distance to the next level, LifeSize Express 220 has it all.

With LifeSize Express 220, you not only get Full HD video quality – 1080p30/720p60 – for natural, realistic interactions at the lowest possible bandwidth, but also crisp, crystal clear data-sharing and an all new digital I/O with Full HD support. Support for dual high definition displays, Full HD camera, and phone or microphone options, LifeSize Express 220 offers the ultimate flexibility.

Express 220 brings people together by allowing them to interact successfully across distances. Seeing facial expressions, body language and gestures makes you feel truly connected and understood.

And just like all of the products in the LifeSize 220 series, LifeSize Express 220 delivers:

• The highest available resolution on the market – 1080p30
• The best motion handling with half the latency with 720p60
• Full-motion video and content with 720p30 dual streaming

High definition quality. Simplicity. Meaningful team connections.

LifeSize Express 220 is clearly how video communications is meant to be.

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I found this great artical by

• By Stephen Fenech
• From: The Daily Telegraph
• March 03, 2010 9:48AM

Mobile Smart Phones (l to r) Nokia N900, iPhone 3G S , BlackBerry Bold, Samsung Icon HD , HTC HD2, Picture: John Fotiadis Source: The Daily Telegraph

NEW smartphones let you see the world from the palm of your hand, writes Stephen Fenech.

NOKIA N900
Price: $899
Website: nokia.com.au
Rating: ***

NOKIA’S latest entry into the smartphone market offers the best of both worlds with a touch-sensitive screen and a slide-out qwerty keyboard.

The N900′s 3.5-inch screen is very responsive and the keyboard lets you type messages, tweets or status updates quickly.

The downside of having both is the added weight (181g) and thickness (1.6cm) of the device. The N900, which is due for release next month, also runs a new Maemo operating system that makes it easier to multi-task and browse the web.

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For nearly all of its functions the N900 needs to be held in landscape mode like a laptop, but it can be flipped sideways to make calls.

HTC HD2
Price: $829
Website: htc.com/au
Rating: ****

THIS phone’s headline feature is its enormous screen. It’s simply huge at 4.3 inches and makes web browsing, media viewing and reading messages comfortable.

The device is also quite thin and, with an exclusive Telstra partnership until March 31, it sings along nicely on the Next G network. It has space for memory cards to expand its storage and a 5-megapixel camera with 4x digital zoom.

Under the hood, the device runs Windows Mobile 6.5 and it’s here that it puts the smart into smartphone with mobile versions of Word, Excel and PowerPoint plus full email synching with Outlook using ActiveSync.

IPHONE 3GS
Rating: $879 16GB/$1040 32GB
Website: apple.com.au
Rating: ****

THE iPhone reinvented the smartphone with a touchscreen interface and slick operating system. It also created a new mobile computing platform that has inspired more than 140,000 apps for the device.

Apart from being a phone, the iPhone is also a great way to browse the web and access email, both private and corporate. It incorporates a fully fledged iPod that can store thousands of songs and can play movies and TV shows in the palm of your hand.

Couple that with GPS navigation, wi-fi connectivity, a 3-megapixel camera that can capture video and stills, a voice recorder and voice controls and you have got a very personal computer.

SAMSUNG ICON HD
Price: $999
Website: samsung.com.au
Rating: ****

THE specs on this are impressive, starting with its bright 3.7-inch screen that can display up to 16 million colours. The Icon HD packs in an 8-megapixel camera that takes high-quality images, but the trump card is its ability to capture and play video in high definition (720p).

Running the Symbian operating system, the Icon HD provides a clean and reliable interface to navigate its many features, including Outlook email, Microsoft Office compatibility, a business card scanner, voice recorder and FM radio.

It can also share files, including high-definition video, wirelessly using DLNA to compatible devices on a home network such as a TV or computer.

BLACKBERRY BOLD 9700
Price: $999
Website: blackberry.com
Rating: ***

BLACKBERRY cut its teeth as a tool for business users, but today the smartphones are selling faster among regular consumers.

The Bold 9700 reflects this trend with a designer look, high-res screen and multimedia features that make it as much an entertainer as a communication device.

Its strength is as an email device that can deliver your Gmail or connect to your company’s secure server for business mail. And having a full qwerty keyboard means heavy email users who don’t like typing on glass can power through messages with ease.

A new feature is the trackpad that allows users to navigate the device with the brush of a finger.

Govt open to Telstra Bill changes

The government has indicated for the first time that it is “open to amendments” on the Telstra separation Bill due for debate this Thursday.

“The government will always have an open mind to amendments that it believes will improve the Bill,” Communications Minister Stephen Conroy’s Office wrote in a statement on Friday evening.

The Telecommunications Legislation Amendment (Competition and Consumer Safeguards) Bill 2009 has offered Telstra a choice to voluntarily opt for structural separation or face an imposed functional separation coupled with tough sanctions, including a ban on acquiring spectrum for 4G wireless services.

The government is “determined to debate and pass the Bill early this year,” Conroy’s office wrote.

The government hoped to reintroduce the Bill to the Senate this Wednesday; however, it has been pushed back to Thursday due to various health Bills, leaving little chance for it to be passed until Senate resumes on 9 March.

Independents as late as last week were yet to hear from Conroy regarding their concerns over the Bill, with Greens’ Senator Scott Ludlam questioning what exactly would be in it. Ludlam, Independent Senator Nick Xenophon and Family First Senator Steve Fielding have all indicated they want to see amendments made to the Bill.

The week’s break to 9 March could be seen as giving NBN Co and Telstra a short window to complete negotiations regarding the company’s structural separation, though the company’s CEO David Thodey said two weeks ago that decision would be “months away”. Thodey has also said that any deal with NBN Co must be approved by shareholders.

David Forman, executive director of the Competitive Carriers’ Coalition (CCC), said Thodey’s requirement to get shareholder approval will not stop the Bill proceeding.

“Public policy is not hostage to David Thodey’s opinions on what is agreeable to shareholders. That’s David Thodey’s problem,” Forman told ZDNet.com.au.

The CCC, which represents several carriers’ interests, had argued its case to crossbenchers, Forman said.

“We have had very constructive conversations with crossbench senators on all aspects of the Bill. I’m not sure whether that will translate into amendments, but I have very good reason to believe that these are taken seriously and confident that they will be discussing those changes with the government,” said Forman.

Broadly speaking, CCC has argued for an open process to determine whether Telstra’s proposed form of structural separation to the Australian Competition and Consumer Commission (ACCC) is adequate — if it proposes one prior to the government passing the Bill. It also wants to ensure that Telstra cannot use contract law to overcome pricing determinations made by the ACCC.

#1 The next-generation user experience. The communications industry will provide much more consistency across multimodal interfaces, whether through iPhones, standard telephones or the Web. Businesses, while still respecting privacy standards, will track phone calls, instant messages and emails of their employees in a way that allows prediction of work needs and behaviors.

#2 Analytics and contact center process reengineering. Contact centers will have the ability to track customer interactions across a range of media, both to analyze what has happened and then make real-time decisions about adapting solutions to those trends. They’ll even be able to react to customer and call center interactions in real-time with both dialogue in the self-service applications and instantaneous coaching of call center agents.

#3 CEBP – no longer a four-letter word. Until now delivering communications-enabled business processes sounded good, but execution lacked. In 2010 CEBP will come into its own as a workflow tool that’s simple and easy to deploy. Imagine an insurance company responding to hundreds of agents in the field who are working with insured victims of a hurricane. The latest communications workflow tools will help coordinate the efforts between the field and claims agents in the home office, automating key processes associated with collecting data, filing the claims and confirming acceptance of the settlement. Similar examples of CEBP will emerge in financial services, health care and retail.

#4 Social media and contact centers. Customers will initiate more interactions with companies via social media tools like Facebook. Basically any consumer with a laptop, desktop or Web-phone will have richer multimedia experiences with contact center representatives. Conversely, more businesses will embrace mining of the social network, capturing new opportunities to provide service, address issues and promote sales.

#5 Unified Communications and the 3-click experience. UC has labored under a variety of models, which has made led to slower than expected adoption. In the coming year, with SIP and session management, companies will build, deploy and support applications much more easily. Workers will be enabled under a three click paradigm – in three seconds or less and three clicks, they’ll have access to many more resources and applications regardless of the device they’re using.

#6 Regulatory compliance though proactive communications. In an era of increasing regulatory mandates — for example, the Homeowner Modification Program in 2009, through which Congress mandated that mortgage companies have to proactively communicate with borrowers –proactive communications applications will automatically initiate contact with customers and guide interactions with them in compliance with regulatory requirements.

#7 The rise of true multivendor networks. With increased consolidation of key industries, more and more businesses will have increasingly complex communications infrastructures and applications from a wide variety of vendors. SIP-enabled environments will help companies blend these disparate products so they work together and truly become brand-agnostic.

#8 Overcoming communications overload. At a time when many businesses are struggling with the volume and breadth of communications systems that need to be managed, new technologies will help reign-in the complexities to bring greater levels of operational and cost control.

#9 Taming mobile phone spend. SIP-enabled environments will enjoy major advances in the control of mobile phone expenses by consolidating trunk lines and using the corporate IP network to route long-distance and international calls from mobile phones at the cost of local calls.

#10 Making every on-hold second count. Businesses will aggressively find ways to make every aspect of their clients’ interaction more productive in the call center environment. Richer on-hold experiences will become the norm, where customers have multiple options for how they use on-hold time, including ways to move forward with a transaction even before the call center rep arrives on the call. The result will be greater call center productivity and improved customer satisfaction.

What a difference a year can make. We believe 2010 will see the advent of – or at least significant advancements in – a number of game-changing communications capabilities. Let’s see how how the year unfolds!

Reference Site: AYAVA BLOGS

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Avaya IP Office phone system

is an all-in-one solution specifically designed to meet the communications challenges facing small and medium sized businesses.

Due to its modular design, Avaya IP Office telephone system can scale from 2 to 360 extensions to meet the needs of home offices, small businesses, stand-alone business locations, and multiple branches and head offices. Built on Avaya’s latest advancements in converged voice and data technology, small-mid sized businesses can benefit from many of the advantages that sophisticated communications can deliver.

Avaya IP Office Solutions

FixTel provide customers a powerful way to capitalise on the benefits of IP Telephony. FixTel can provide a complete communications architecture that includes Avaya software, infrastructure and voip services.